Return & Refund Policy

Last updated: April 18, 2025

At SI23Vintage, we understand that sometimes things don’t go as planned. Whether it’s sizing issues, a defect, or a change of heart, we are here to make the return process as simple and hassle-free as possible.

How to Request a Return

To initiate a return, please contact us within 180 days of receiving your order. You can reach us via our Contact Us page or by email.

Please include the following information to ensure a smooth process:

• The name used on the order
• Your order number
• A brief description of the issue
• Clear photos if the item is defective
• Your preference: refund or replacement

Important: We are not responsible for errors resulting from incorrect information provided by the customer (e.g., typos, incorrect uploads, or wrong product choices). Please double-check your order before submitting!

What’s Eligible for Return

• Eligible Items: Only regular-priced items (sale items are final and non-returnable).
• Timeframe: Within 180 days of delivery.
• Condition: Items must be in their original, unused condition:
  • Unworn and unwashed
  • Tags still attached
  • Proof of purchase (e.g., order confirmation or receipt)

Return Shipping

• Free Returns: Only applies to items that arrive damaged or defective.
• After your return request is approved:
  • We’ll send you the return address.
  • Securely pack your item with a copy of the order confirmation.
  • Ship the item via your local postal service or courier of your choice. Be sure to keep the tracking number and share it with us.
  • Once the return is received and inspected, we’ll notify you.

Refunds

If your return is approved, we will:

• Issue a refund to your original payment method.
• Please allow 5–10 business days for the refund to appear, depending on your bank’s processing times.

Need Help?

If you need assistance with a return or have any other questions, please don’t hesitate to contact us:

• Email: support@mitsubishifan.com
• Phone: +1-602-722-1919
• Support Hours: Monday to Friday, 9:00 AM – 6:30 PM EST
• Address:
  Donovan Isaiah Galloway LLC
  3301 Hudnall St Apt 6302, Dallas, TX 75235, United States of America
  Website: www.si23vintage.com

Thank you for shopping with SI23Vintage — we are grateful to have you as part of our community!