FAQ

🛍️ Shopping Information

How do I find a product?
Easily search for items using the search bar at the top of our website, or explore by browsing our curated vintage collections and categories.

Can I save products to my wishlist?
Absolutely. Just click on the “Add to Wishlist” button found on each product page to save your favorites for later.

How do I know if a product is in stock?
Product availability is clearly shown on each listing. If an item is available, you’ll see an “Add to Cart” button. If it’s sold out, you’ll be notified and may have the option to sign up for a restock alert.

Can I shop without creating an account?
Yes, guest checkout is available. However, creating an account lets you save your shipping info, view past orders, and access special offers.

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💳 Payment Information

What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and bank transfers.

Is my payment secure?
100%. We use industry-leading SSL encryption to protect your information at all times.

Can I use a promo or coupon code?
Yes. Apply your code during checkout in the designated field before placing your order.

What if my payment doesn’t go through?
You’ll receive a notification if there’s an issue. Please double-check your details, ensure you have sufficient funds, or try an alternative payment method.

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🔁 Returns & Exchanges

What’s your return policy?
We offer a 180-day return window, with eligible items returnable within 60 days of delivery. Items must be returned in original condition.

How do I start a return?
Please refer to the return instructions in your confirmation email. Include your invoice and pack the item securely.

Who covers return shipping?
Unless stated otherwise, return shipping costs are the responsibility of the customer.

Can I exchange an item?
Yes, we offer exchanges for different sizes or colors when available. Reach out to our customer service team for personalized support.

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📩 Need help?
Visit our Contact Us page or reach out to our support team.
🕘 Support Hours: Monday–Friday, 9:00 AM – 6:30 PM (EST)

Last updated: February 20, 2025
📍 3301 Hudnall St Apt 6302, Dallas, TX, 75235
📞 +1-602-722-1919